At Bespoke Joy, every order is uniquely customized, making it non-returnable, non-refundable, and non-exchangeable once placed.

Order Modifications

If you notice an error in your order, please contact us within 2 hours of placing it. After this window, we will be unable to make any changes. Cancellations are not accepted under any circumstances.

Personalization Accuracy

We take great care in processing your order to ensure accuracy. However, if an error occurs due to incorrect information provided at checkout, Bespoke Joy cannot be held responsible, and no refund or revision will be offered. Please double-check your details before completing your purchase.

Errors from Our Side

If we make a mistake during the printing of your labels, we will reprint and resend them at no extra charge or offer a full refund, based on your preference.

Refunds

Approved refunds will be processed to the original payment method within 2-3 working days.

Product Application & Quality

We stand by the quality of our labels. However, we cannot be held responsible for peeling or damage caused by improper application by the user.

Damaged Packages

If your package arrives damaged during shipping, you may return it in its original packaging, and we will reprocess your order at no extra cost.

Policy Updates

Bespoke Joy reserves the right to update this policy at any time. The final decision on all matters related to returns and cancellations rests with Bespoke Joy.